Careers

WORK OPPORTUNITIES

We offer opportunities to work with smart, inspiring, and collaborative teams where respect for individual talents, whether you are new in the industry or a seasonal hotelier looking for a new challenge, is the norm.

You may submit your resume to the Human Resources Department or email recruitment@makatidiamond.com.

Front Desk Associate

Responsibilities:

• Responsible in welcoming guests and assisting them effectively, courteously, and professionally with all front office-related functions including check-in and check-out 
• Maintain a high standard of service while ensuring adherence to Makati Diamond Residences’ standards and policies
• Respond to customer inquiries and requests in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary
• Collect payments and verify credit acceptance by reviewing and recording customer information and operating credit card authorization systems
• Monitor lobby and determine customer flow
• Well-versed with the products, services, and amenities offered by Makati Diamond Residences
• Highlight amenities and services of the hotel to prospective guests, and utilizes all resources to ensure guest satisfaction
• Work collaboratively with other colleagues, managers, and resources

Qualifications:

• Bachelor’s Degree in Hospitality or Tourism preferred but not required
• Minimum 1 year of working experience in the same role and property rating
• Familiarity and understanding of hospitality industry standards
• Excellent English and Filipino communication skills (written and oral)
• Customer-oriented with strong problem-solving skills 
• Good team player and can work well even with minimal supervision
• Fast-learner and flexible
• Proficient in Microsoft Office applications (Outlook, Word, Excel, Microsoft, PowerPoint)
• Basic knowledge in OPERA and/or similar hotel system