Careers
WORK OPPORTUNITIES
We offer opportunities to work with smart, inspiring, and collaborative teams where respect for individual talents, whether you are new in the industry or a seasonal hotelier looking for a new challenge, is the norm.
You may submit your resume to the Human Resources Department or email
recruitment@makatidiamond.com.
Front Desk Associate
Responsibilities:
- Responsible in welcoming guests and assisting them effectively, courteously, and professionally with all front office-related functions including check-in and check-out
- Maintain a high standard of service while ensuring adherence to Makati Diamond Residences’ standards and policies
- Respond to customer inquiries and requests in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary
- Collect payments and verify credit acceptance by reviewing and recording customer information and operating credit card authorization systems
- Monitor lobby and determine customer flow
- Well-versed with the products, services, and amenities offered by Makati Diamond Residences
- Highlight amenities and services of the hotel to prospective guests, and utilizes all resources to ensure guest satisfaction
- Work collaboratively with other colleagues, managers, and resources
Qualifications:
- Bachelor’s Degree in Hospitality or Tourism preferred but not required
- Minimum 1 year of working experience in the same role and property rating
- Familiarity and understanding of hospitality industry standards
- Excellent English and Filipino communication skills (written and oral)
- Customer-oriented with strong problem-solving skills
- Good team player and can work well even with minimal supervision
- Fast-learner and flexible
- Proficient in Microsoft Office applications (Outlook, Word, Excel, Microsoft, PowerPoint)
- Basic knowledge in OPERA and/or similar hotel system
Careers
WORK OPPORTUNITIES
We offer opportunities to work with smart, inspiring, and collaborative teams where respect for individual talents, whether you are new in the industry or a seasonal hotelier looking for a new challenge, is the norm.
You may submit your resume to the Human Resources Department or email
recruitment@makatidiamond.com.
Front Desk Associate
Responsibilities:
- Responsible in welcoming guests and assisting them effectively, courteously, and professionally with all front office-related functions including check-in and check-out
- Maintain a high standard of service while ensuring adherence to Makati Diamond Residences’ standards and policies
- Respond to customer inquiries and requests in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary
- Collect payments and verify credit acceptance by reviewing and recording customer information and operating credit card authorization systems
- Monitor lobby and determine customer flow
- Well-versed with the products, services, and amenities offered by Makati Diamond Residences
- Highlight amenities and services of the hotel to prospective guests, and utilizes all resources to ensure guest satisfaction
- Work collaboratively with other colleagues, managers, and resources
Qualifications:
- Bachelor’s Degree in Hospitality or Tourism preferred but not required
- Minimum 1 year of working experience in the same role and property rating
- Familiarity and understanding of hospitality industry standards
- Excellent English and Filipino communication skills (written and oral)
- Customer-oriented with strong problem-solving skills
- Good team player and can work well even with minimal supervision
- Fast-learner and flexible
- Proficient in Microsoft Office applications (Outlook, Word, Excel, Microsoft, PowerPoint)
- Basic knowledge in OPERA and/or similar hotel system
