Careers

WORK OPPORTUNITIES

We offer opportunities to work with smart, inspiring, and collaborative teams where respect for individual talents, whether you are new in the industry or a seasonal hotelier looking for a new challenge, is the norm.

You may submit your resume to the Human Resources Department or email recruitment@makatidiamond.com.

Guest Service Officer

Responsibilities:

• Conduct room inspection/spot check before guest arrival to ensure cleanliness, functionality, and completeness of amenities. Ensure guests with special occasions are given Guest Delight service (i.e. room setup, cake, etc.)
• Responsible in welcoming VIPs at the Lobby or Club Lounge and assist them with check-in and check-out, ensuring adherence to Makati Diamond Residences’ standards and policies
• Well-versed with the products, services, and amenities offered by Makati Diamond Residences
• Ensure that guests are well-informed of their booking inclusions and privileges as Club guests
• Conducting oculars and provide assistance during food and beverage service at the Club Lounge
• Touch bases with guests through courtesy calls visits
• Maintain good relationship and build partnership with internal and external guests to ensure seamless execution of hotel operations and delivery of guest needs

Qualifications:

• Bachelor’s Degree in Hospitality or Tourism preferred but not required
• Minimum 1 year working experience in the same role and property rating
• Familiarity and understanding of hospitality industry standards
• Excellent English and Filipino communication skills (written and oral)
• Customer-oriented with strong problem solving skills
• Good team player and can work well even with minimal supervision
• Fast-learner and flexible
• Proficient in Microsoft Office applications (Outlook, Word, Excel, Microsoft, PowerPoint)
• Basic knowledge in OPERA and/or similar hotel system